These policies keep your pet safe and our schedule fair. Please read them before your first appointment.
We work by appointment only.
Please call us at least 48 hours before your appointment to cancel or reschedule.
If we do not hear from you 48 hours ahead, you may be charged the full price of the service before your next appointment.
Advance notice lets us reorganize our schedule for other pets.
Pet parents must tell us if their pet bites, has bitten, or is aggressive toward people, other pets or specific grooming procedures.
We may use a muzzle if necessary. It does not harm your pet and it protects both your pet and the groomer. Pet Brite Boutique may refuse or stop service at any time, before or during the groom, if we think it is necessary.
Grooming an aggressive pet takes extra time, so we may charge a dog handling fee plus extra time on top of the regular grooming charge.
Mats can be very difficult to remove and may require shaving. Removing a heavily matted coat carries risks: nicks, cuts or abrasions, because warts, moles or skin folds can be trapped in the mats.
Mats left in a coat only grow tighter. They can strangle the skin or eventually tear it open. Heavy matting also traps moisture and urine near the skin, which lets mold, fungus or bacteria grow and cause skin irritation that was already there before the groom. Torn skin can also attract maggots.
After mat removal, pets may be itchy or have red skin, may irritate or scratch themselves, and the hair may fail to grow back. Shaved pets burn easily in the sun: apply sunscreen daily or keep them out of the sun until the hair grows enough to protect the skin. Some pets also show brief behavior changes.
We do not want to cause a serious incident or add stress to your pet. There is an extra charge for even mild de-matting. The charge depends on the dog’s size, the degree of matting, your pet’s cooperation and the extra time needed to remove the mats safely.
If you suspect your pet has fleas or ticks, you need to act promptly and thoroughly. Fleas can lead to tapeworm and other health problems.
If we find fleas during the groom, we treat your pet with a special shampoo and add a $35 charge for the treatment. If we find ticks, we remove them for an extra $12 per tick.
Please talk to your veterinarian about flea prevention. Pet Brite Boutique does not use pesticide dips or sprays.
Accidents can happen. Grooming tools are sharp and, even with great care, cuts, nicks, scratches or a quicked nail can occur, most often when a pet wiggles or moves.
We do everything we can to groom your pet safely, but an excited, scared or nervous pet can be dangerous to work on. We may end the session even if the groom is not finished, and the full grooming price will be charged.
Grooming can be stressful, especially for senior pets and pets with health problems. It can expose a hidden medical problem or aggravate an existing one, during or after the groom.
Because these pets are at greater risk of injury, we groom them for cleanliness and comfort, in styles that do not add to their stress.
In your pet’s best interest, you give Pet Brite Boutique permission to get immediate veterinary treatment if needed. We will try to contact you first, then take your pet to your authorized veterinarian or to the nearest one available. The pet parent or guardian covers all veterinary expenses.
You agree to hold Pet Brite Boutique, its owners and operators harmless from any damage, loss or claim arising from any condition of your pet, whether known or unknown to us.
Terms may change at any time without notice and replace any earlier signed agreement or release. This applies to every pet we groom.
By sending the request you confirm that you have read these policies.
